Introduction
Shooters Union is a volunteer organisation dedicated to improving the civil liberties of people in the Australian shooting community. We are committed to supporting our members through advocacy, education, and resources. However, we understand that there may be occasions when you may need to request a refund. This Refund Policy outlines the circumstances under which refunds will be provided and the process for requesting a refund. We are committed to complying with all relevant Australian consumer protection legislation, including the Australian Consumer Law, which guarantees your rights to refunds, repairs, and replacements.
Membership Fees
Members are entitled to a full refund of their membership fee if they cancel within 7 days of the initial membership payment. This cooling-off period applies only to initial membership applications. Membership fees are non-refundable after the cooling-off period. Membership renewals are non-refundable once processed.
Training Courses and Events
Cancellations by Participant
Participants who cancel their registration for a training course or event at least 10 business days prior to the start date will receive a full refund. Cancellations made less than 10 business days prior to the start date will not be eligible for a refund. If a participant is unable to attend a course or event, they may transfer their registration to another person or to a future date, subject to availability and approval by Shooters Union. Transfer requests must be made in writing at least 5 business days prior to the event.
Cancellations by Shooters Union Australia If Shooters Union cancels a training course or event, participants will receive a full refund of the registration fee. In the event of a rescheduled course or event, participants may choose to transfer their registration to the new date or receive a full refund.
Merchandise
Returns and Exchanges
Merchandise may be returned for a full refund or exchange within 30 days of purchase, provided it is in original condition, unused, and accompanied by the original receipt. If a product is faulty or damaged upon receipt, Shooters Union will provide a full refund or
exchange, including return shipping costs.
Special Circumstances
In exceptional cases, such as medical conditions or significant life changes, partial refunds may be considered at the discretion of Shooters Union. Requests must be made in writing and include supporting documentation. This policy may apply to membership fees, training courses, events, or merchandise purchases.
Refund Process
To request a refund, please contact us with your name, membership number (if applicable), details of the purchase or event, and reason for the refund request. For membership refunds, the membership card must be returned to Shooters Union prior to
processing of the refund. Refund requests will be processed within 14 days of receipt and return of membership card
(if applicable). Approved refunds will be issued using the original payment method.
Changes to the Refund Policy
Shooters Union reserves the right to amend this Refund Policy at any time. Any changes will be communicated to members and posted on our website. This Refund Policy is effective as of 1 June 2024.